Privacy Policy
This policy explains what personal information we collect through our website and phone contact, and how we use it. It applies to anyone who contacts us to enquire about or book a course, lesson, or training session.
1. Data controller
Lingua Chiara, operating as an Italian language course provider in Bristol, is the data controller for the personal information described in this policy. Any query about how your data is handled can be sent to us using the contact details on our contacts page.
2. Legal framework
Personal data is processed under UK GDPR and the Data Protection Act 2018 and the other rules that apply in United Kingdom. Where this policy and the law diverge, the law takes precedence.
3. Data collected through the request form and by phone
When you send a request through our website form, we collect the name, phone number, current level if provided, and any comment you enter. If you contact us by phone, we note the same type of information as needed to arrange a course place, lesson, or training session.
4. Purposes and legal basis
We use this information to respond to your enquiry, confirm bookings, schedule lessons, and send invoices where relevant, based on the necessity of processing to perform or prepare a contract with you. Where you contact us only for general information, we process your details based on our legitimate interest in responding to your enquiry.
5. Storage period
We keep enquiry and booking details for as long as you remain an active student or client, and for a further period afterwards as needed to meet accounting and tax record-keeping requirements, after which they are deleted.
6. Sharing with staff and subcontractors
Your information is shared only with the teacher or staff member handling your course, lesson, or training booking, and, where relevant, with our accountant for invoicing purposes. We do not sell or share your personal information with third parties for marketing purposes.
7. Your rights and how to exercise them
You have the right to ask us what personal information we hold about you, to request corrections, and to ask for it to be deleted where we are not required to keep it for accounting purposes. To exercise any of these rights, contact us using the details on our contacts page and we will respond within a reasonable time.
8. Questions about this policy
Write to [email protected] or call +44 151 485 5031 during Mon-Fri 09:30-17:00. We answer every request within one business day.
- Merchant
- Lingua Chiara Language Services Ltd.
- Registered address
- 76 Smithdown Road, Liverpool, L7 6EA, United Kingdom
- [email protected]
- Phone
- +44 151 485 5031
- Working hours
- Mon-Fri 09:30-17:00
- Registration
- Company No. 16652099